Policies

1. Shipping. Each door kit is manufactured upon order and takes approximately 2-5 business days to ship out. Upon shipment, you should receive your domestic package within 3-5 business days. For International orders, shipping takes 6-10 business days.
   
   
2. Warranty. All products are backed by a limited lifetime warranty. The shocks have a warranty of 6 months. If you need to file a warranty claim, you must have the original invoice to make the warranty valid.
   
   
3. Condition of Sale. All sales are final.
   
   
4. Returns. Authorization to return any and all products must be obtained by the Buyer from VerticalLamboDoors.com in advance and must be made within (7) days of receiving the product. All returned products are subject to 25% restocking fee. Buyer must pay for all Shipping / Handling fees on any and all returns to VerticalLamboDoors.com. All products which are approved for return are for store credit only. All products returned for credit must be in the original manufacturers carton in the same condition as it was originally delivered to the Buyer. Only the original Buyer may request for a return of products. All warranty cards and other such items must be included with the product being returned. Defective items may be exchanged for the same item only, and only after warranty has been cleared from original manufacturer will the Buyer receive product back. After receipt of goods, the goods shall be inspected to determine the exact quantity and condition of goods received. If we do not accept the goods as being defective and/or returnable for any reason, Buyer must accept incurred costs.
   
   
5. Damage on Arrival. Product that is Damaged "out of the box" is considered to be DOA, and is subject to the following procedure:
   1. Buyer should check all product upon receipt. Any damaged product must be reported to our Customer Service Department within 5 working days of the receipt and a notation should be made on carrier delivery document and copy retained for further instruction.
   2. DOA product covered by insurance will be replaced, but must be returned in original packing container, including original packing materials, manuals, etc., and must be accompanied by a copy of original invoice and an RMA number from our Customer Service Department or sales@verticaldoors.com. Buyer must pay for all Shipping / Handling fees on any and all returns.
      
      
6. Return Merchandise Authorization. We reserve the right to issue an Invoice number based on the manufacturer product warranty to us. No return will be permitted on any products that has been abused or modified in any way, except by our Technical Department. Modification includes the removal of, or attempted modification to, any identification labels attached to the product at the time of purchase. ALL RETURNS MUST IN ORIGINAL PACKING CONTAINER, INCLUDING ORIGINAL PACKING MATERIALS, CABLES, MANUALS, ETC., AND MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE, AND THE INVOICE NUMBER MUST BE CLEARLY MARKED ON THE SHIPPING CONTAINER, OTHERWISE THE RETURN MERCHANDISE SHIPMENT IS SUBJECT TO REFUSAL BY US. (The INVOICE # must be obtained from our Customer Service Department) a. PRODUCT RETURN FOR DEFECT OR TECHNICAL REASONS - All request for return authorization due to defect or technical problems must be handled by our Customer Service Department, and must be authorized by the Customer Service Manager. b. PRODUCT RETURN FOR NON-DEFECT OR NON-TECHNICAL REASONS - Both the Sales Manager and the Customer Service Manager must approve such returns. THESE RETURNS WILL BE ASSESSED A 25% RESTOCKING FEE, based on the original sale price. No refund after 14 days. c. SHIPPING DAMAGE - We ship all product insured unless otherwise stated. If product is received damaged in shipment, a notation should be made on carrier delivery document and copy retained for return with the product. A report for damaged product must be requested within 24 hours or receipt of the damaged product. d. SPECIAL ORDERS - Product which is "special ordered" will not be accepted for return. e. ACTUAL SHIPPING CHARGES AND HANDLING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.